Trust+
Trust+ is a ground-breaking call recording service with the unique ability to share recordings with the caller. As well as offering a convenient new service for customers, Trust+ brings unprecedented transparency, is a clear statement of trust, and acts as a powerful market differentiator.
Designed for integration with your IVR system, Trust+ lets callers choose to record a call with the contact center. If the caller opts for recording, the call is recorded and stored in the Trust+ service. The caller is notified of the recording location by SMS for convenient recording retrieval.
Trust+ is suitable for all high quality customer care operations in any sector including telecoms, utilities, travel, hospitality, logistics, government, finance and healthcare.
Features
- Asterix plug-in for recording offer and mobile number capture.
- SIP and IAX protocol support.
- Secure recording storage and access.
- SMS and Email notification.
- Caller registration option.
- PIN security option.
- Survey+ integration option.
- Promotion+ integration option.
Benefits
- Increase quality of customer care.
- Retain customers, and staff.
- Attract new customers through positive social sharing.
- Reduce the level of call backs on the same issue.
HOW IT WORKS
When you offer Trust+ to your customers, you are making some powerful statements.
- You demonstrate confidence in the quality of your customer service
- You show respect for your customer, giving them equality of access
- You take a strong competitive position, using transparency to set yourself apart in the market
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