Chris Elliot is one of America’s top consumer advocates. As well as writing each week about travel for the Washington Post and other publications, he and his team take up the fight for consumers in their daily battles with bad service.
Recently he came back to a topic of great interest to us at ServeMeBest: “Do you have a right to a call center recording?”. His opinion is clear, saying he has “long believed there should be a federal law that allows you to access a call center transcript when a company records a conversation”. He welcomes the availability of Trust+, which makes it easy for companies to share recordings with their callers.
His readers agree with him, and 97% answer Yes to his poll question “Should companies provide recordings of your call when requested?”.
You can read the full story here.